Refund Policy

Updated: March 21, 2025

The New Hampshire Mental Health Counselors Association (NHMHCA) is committed to ensuring a clear and fair refund process for our services. The following outlines our refund policy:

1. Membership Fees

• No Refunds: Membership fees are non-refundable. Once a membership payment has been made, it is not subject to a refund under any circumstances.
• Membership Transfer: Memberships are not transferable. 

2. Training and Event Fees

• Full Refund for Cancellations (up to 7 days before event): If you need to cancel your participation in a training or event, you may be eligible for a full refund if the cancellation request is received no later than 7 days before the scheduled event date.
• Refunds Issued as Credit: If you cancel after the 7-day period, or if you simply do not attend a training, a refund will not be issued. If an extenuating circumstance occurs, at the discretion of the Executive Board a credit can be applied to your NHMHCA account for future events or services.
• No Refund for Partial Attendance: No partial refunds or credits will be issued for individuals who attend only part of a training session. Full participation in the event is required for eligibility for any credit or refund.
• Event Rescheduling or Cancellations: If NHMHCA cancels an event or training, you will be notified immediately. In such cases, you are entitled to either a full refund or the option to transfer your registration to a rescheduled event. If a rescheduled date is unavailable, you will be provided a full refund or credit on your account.

3. Workshops or Special Programs

• Non-Refundable Fees: For specialized workshops or programs, including but not limited to certification courses, no refunds will be issued after registration, except in cases of event cancellation by NHMHCA or other extenuating circumstances. Credits may be provided under certain conditions (e.g., emergency situations, medical reasons). Documentation may be requested for these exceptions.

4. Membership Renewal

• No Refunds on Renewals: Membership renewals are non-refundable, except in the event of a billing error or overpayment. If you believe there was an issue with your renewal, please contact us within 5 days for review.

5. Payment Errors and Billing Discrepancies

• Billing Errors: If you believe there has been a billing error or overcharge, you must notify us within 7 days from the payment date for us to investigate and issue a correction or refund.
• Please email treasurer@nhmhca.org if you have questions regarding billing or balance owed

6. Requesting a Refund or Credit

• How to Request a Refund/Credit: If you wish to request a refund or credit, please contact NHMHCA via email at treasurer@nhmhca.org. Provide registration details and a brief explanation of the request.
• Refund Processing Time: All approved refunds or credits will be processed within 10 business days. If you are issued a refund, it will be credited back to your original method of payment. If there are extenuating circumstances, please reach out to the treasurer.

7. Exceptions

• Special Circumstances: In rare situations, NHMHCA may, at its discretion, approve a refund or credit outside of the stated policy due to extenuating circumstances such as medical emergencies or other unforeseen events. Requests for exceptions will be handled on a case-by-case basis.

8. Policy Modifications

• Changes to the Refund Policy: NHMHCA reserves the right to modify this refund policy at any time. Changes to the policy will be posted on our website, and the updated date will be reflected at the top of the page. Any changes will apply to transactions made after the date the updated policy is published.